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Frequently Asked Questions:
Stair Rod Use:
Please remember that stair rods are designed for decorative purposes only. Your carpet or stair runner must be secured by the use
of an adhesive pad, staples, tacks, nails, tack strip, tackless strip or other means.
Tubular Rod VS. Solid Rods:
Tubular, hollow, rods are just as durable as solid core rods. Tubular rods will not bend under normal circumstances.
Care and Cleaning:
Zoroufy Stair Rods have a protective lacquer coating to help resist tarnishing and corrosion. Please remember that living in humid
areas or near bodies of salt water have a tendency to corrode metals quickly. Use a soft cloth to clean stair rods and never any cleaners or abrasives.
Shipping:
Orders are usually shipped out within 48 hours (except weekends), and should reach you in 2 - 5 days. If you need expedited
shipping please call us. Free shipping applies only to orders within the Continental US, using UPS or FedEx ground.
Installation:
If you need help with installation, we have pdf files for each collection, available here:
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Wall Hangers: |
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Curved Stair Cases:
If you have curved stairs, stair rods may be bent by a professional to fit your staircase. It is recommended that you use a solid
core stair rod. Sorry, but we cannot bend the rods for you.
Custom Cut Rods:
If you need a length other than what we offer, you can easily cut your rods with a hacksaw. Please remember that once you start
cutting, the rods are not returnable.
Stair Rods Over Carpet:
Stair rods may be installed over existing carpet. The only difference is you'll need to use longer screws, which should be available
at your local hardware store.
Wall Hanger Clips:
All of our wall hanger clips will hold up to 10 pounds per foot. If you weigh your rug and then divide it by the width of your
rug, this will give you the pounds per foot. Extra clips can be ordered if you need more clips for heavier rugs.
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